No worry on Return and Refund

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No worry on Return and Refund

❤️Refund❤️

 

1. How to contact Abbysounique if you would like to process refund? 
Requests for refunds can be sent to support@abbysounique.com. 
All refund requests are reviewed for approval and will be processed within 3-5 business days.  


2.How long to deal with the refund after receiving refund request? 
Abbysounique store will processes your refund within 48-72 business hours upon receiving your package. 
Items will be inspected and processed through our returns department.  

 

3.When is the refunds will be back? 
Please be noted that your bank may choose to hold your refund temporarily while it is being processed. 
Your refund should be reflected on your credit card's statement within 5-15 business days following approval.  

 

4.Remind shipping fee is non-refundable 
Shipping is non-refundable, except in cases of shipping error.  


5.Remind that unable to switch new refunding way 
Refunds will be issued to the original credit card used for purchase. 
We are unable to switch refunds to a new or different payment method.

 

❤️Returns❤️

 

1. How to inform returns request? 
Requests for returns can be sent to support@abbysounique.com. All returns requests are reviewed for approval and will be processed within 3-5 business days.  

 

2.How long to deal with the returns after receiving return request?  
Abbysounique store will processes your return within 48-72 business hours upon receiving your package. 
Items will be inspected and processed through our returns department.  

 

3.What's the requirement for returning items, except Abbysounique ignorance?  
Please be noticed that Abbysounique do not accept returns if:
The item have been worn or washed
The item have been altered
The item are in any way defective from the original and salable condition, unless the condition is the fault of the supplier
The item do not have the original tags on them
The item were a Final Sale item
Please note that all swimwear must be unworn and returned in its original packaging. 
Due to health and safety hazards we cannot accept returns or refunds for swimwear that has been opened or worn. 

 

4.Extra shipping fee will be needed if not the ignorance from Abbysounique  
A restocking fee of $9 USD per item is applied for all returned packages, 
except returns due to defective or incorrect merchandise at the fault of the supplier.  
Abbysounique shopper is responsible for shipping costs and providing a tracking number.  

 

5.Seven days free- trial period  
Make sure your package must be postmarked no later than 7 days from the delivery confirmation, 
it's means there's 7 days free-trial for you to experience the products, 
and make sure process refund before 7th day from the day that parcel already signed and received if you would like to. 

 

6.How to pack the refunding items back to Abbysounique?  
Need Abbysounque shopper to help in sending back the items to 
Abbysounque store with tracking confirmation for your return postage.  
Please follow these instructions when completing a return: 
Step 1. Confirm the items with order email confirmation, please be noticed that we cannot refund without it. 
Step 2. Take quick picture for the items you would like to return. 
Step 2. After sealing the parcel, then put your full name and order number displayed clearly on your package.  
Step 3. Take quick picture for the sealed parcel. 
Step 4.  Please write down full name and order number, 
also attached the pictures you just captured into the return mailing content and mail to abbysounique@gmail.com.

 

❤️Exchanges❤️

 

1. How to contact Abbysounique if you would like to process exchange? 
Requests for exchange can be sent to support@abbysounique.com. 
All refund requests are reviewed for approval and will be processed within 3-5 business days.   

 

2. Exchanges requirement- 
All items can be exchanged for one of equal or lesser value for free.

 

3. Seven days free- trial period- 
Make sure your package must be postmarked no later than 7 days from the delivery confirmation, 
it's means there's 7 days free-trial for you to experience the products, 
and make sure process refund before 7th day from the day that parcel already signed and received if you would like to. 



4. What's the requirement for exchanging items, except Abbysounique ignorance?  
Please be noticed that Abbysounique do not accept exchanges if: 
The item have been worn or washed

The item have been altered

The item are in any way defective from the original and salable condition, unless the condition is the fault of the supplier

The item do not have the original tags on them.

The item were a Final Sale item.

 

5.If you received the wrong item

If you received the wrong item, wrong size, or if you receive an item that was damaged during transit,

we will reship your order at no cost to you. There is no need to return the wrong or defective item. 

All reshipment requests will be reviewed and processed within 3-5 business days. 

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